Privacy Policy

We collect information you provide directly to us when you place an order, create an account, subscribe to our newsletter, or contact us for support. This includes:

Personal identifiers: Full name, email address, phone number, billing and shipping address.

Payment information: Credit/debit card details, billing address. Payment data is processed securely by Shopify Payments and is never stored on our servers.

Order information: Products purchased, order history, transaction IDs.

Communications: Messages you send us via email or contact forms.

Device and usage data: IP address, browser type, operating system, pages visited, time spent on site, referring URLs. Collected automatically via cookies and similar technologies.

We use the information we collect to:

• Process and fulfill your orders, including sending order confirmations and shipping notifications.

• Communicate with you about your orders, returns, and customer support requests.

• Send promotional emails and exclusive offers if you have opted in (you may unsubscribe at any time).

• Improve our website, products, and services through analytics.

• Detect, prevent, and address fraud, security issues, and technical problems.

• Comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information with trusted third parties solely to operate our business:

Shopify Inc.: Our e-commerce platform processes orders and payments. Shopify's privacy policy applies to data processed through their platform.

Shipping carriers: UPS, USPS, FedEx — to deliver your orders.

Email service providers: To send transactional and marketing emails.

Analytics providers: Google Analytics (anonymized) to understand site usage.

Legal authorities: When required by law, court order, or to protect our rights and safety.

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

We use cookies and similar tracking technologies to enhance your experience on our website:

Essential cookies: Required for the website to function (shopping cart, session management).

Analytics cookies: Help us understand how visitors interact with our site (Google Analytics).

Marketing cookies: Used to deliver relevant advertisements and track campaign performance.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. By continuing to use our site, you consent to our use of cookies as described in this policy.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law:

Order data: Retained for 7 years for tax and accounting purposes.

Account data: Retained until you request deletion or close your account.

Marketing data: Retained until you unsubscribe or request deletion.

Analytics data: Retained in anonymized form for up to 26 months.

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.

Correction: Request correction of inaccurate or incomplete data.

Deletion: Request deletion of your personal data ("right to be forgotten").

Portability: Request your data in a structured, machine-readable format.

Opt-out: Unsubscribe from marketing communications at any time via the unsubscribe link in our emails.

California residents (CCPA): You have the right to know what personal information is collected, to opt out of the sale of personal information, and to non-discrimination for exercising your rights.

To exercise any of these rights, contact us at privacy@skinfix.com.

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for all data transmitted between your browser and our servers.

• Secure payment processing through Shopify Payments (PCI DSS compliant).

• Access controls limiting employee access to personal data on a need-to-know basis.

• Regular security assessments and monitoring.

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

Our website and products are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at privacy@skinfix.com and we will promptly delete such information.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of our website after such changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@skinfix.com

Mailing address: SkinFix LLC, 123 Wellness Blvd, Suite 400, Los Angeles, CA 90001, USA

Phone: +1 (800) 555-0199 (Mon–Fri, 9am–5pm PST)

We will respond to your inquiry within 30 days.